Privacy Policy

Circle of Life International Limited (COL) ("we," "us," "our," or "COL") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, mobile applications, or any other platforms operated by COL (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Identifiers: Name, email address, phone number, postal address, date of birth, gender, and other contact details.
Account Information: Username, password, and other credentials used to access our Services.
Payment Information: Credit/debit card details, billing address, and other payment-related information (processed through secure third-party payment processors).
Demographic Information: Age, nationality, and other demographic data.
Health Information: If applicable, health-related data provided by you for specific services (e.g., wellness programs).

1.2 Non-Personal Information

Technical Data: IP address, browser type, operating system, device information, and usage data.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience.
Analytics Data: Data about your interactions with our Services, such as pages visited, time spent, and clickstream data.

1.3 Information from Third Parties

We may receive information about you from third parties, such as business partners, social media platforms, or publicly available sources, in accordance with applicable laws.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our Services.
To process transactions and send transaction confirmations.
To communicate with you, including responding to inquiries and sending administrative updates.
To personalize your experience and deliver content tailored to your interests.
To improve our Services, develop new features, and conduct research and analysis.
To send promotional materials, newsletters, and marketing communications (with your consent where required).
To comply with legal obligations, enforce our Terms & Conditions, and protect our rights and property.

3. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: Third-party vendors, contractors, and partners who assist us in delivering our Services (e.g., payment processors, IT support, marketing agencies).
For Legal Reasons: To comply with legal obligations, respond to subpoenas, court orders, or other legal processes.
For Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new owner.
With Your Consent: When you explicitly authorize us to share your information with third parties.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Objection: Object to the processing of your information for certain purposes.
Restriction: Request restriction of processing under specific circumstances.
Data Portability: Request transfer of your data to another service provider.
Withdraw Consent: Withdraw your consent for processing, where applicable.

To exercise these rights, please contact us at cs@circleoflife.hk. We may require verification of your identity before processing your request.

7. International Data Transfers

If you are located outside the jurisdiction where COL operates, please note that your information may be transferred to, stored, and processed in a country that may have different data protection laws. We will take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Third-Party Links

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels. Your continued use of our Services after such changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Circle of Life International Limited (COL)
Email: cs@circleoflife.hk
Address: 17/F., 80 Gloucester Road, Wanchai, Hong Kong
Phone: 852.93841919

Effective Date: 16 February 2025

Last Updated: 16 February 2025